Our first Draft of the FAQ! Please do mail us with any questions or queries.
| Q. Will users on my web site be able to see my Mobile number? |
| No, The Mobile number you use to receive the incoming SMS text messages is held in the SQL database on our server and is not shown anywhere on the popup WebCall page. In fact there is no reason why a user will know that their message is being sent by SMS. The only way they will know your Mobile number is if you return the call using a Mobile number |
| Q. I am little confused about the services you offer. |
| OK We have WebCall which allows visitors to request you call them and which passes you a SMS text message indicating their interest. We have Webcall SMS Alert which allows YOUR site visitors to sign up for your SMS alerts. We have WebCall Group SMS message allowing to create and manage groups to which you can broadcast sms messages. |
| Q. How quickly do we receive the SMS message? |
| Generally within a few seconds of the web site visitor clicking on the form. Occasionally network bottle necks can delay messages but this is not common or frequent. |
| Q. Why is WebCall better than the other Call me type services? |
| Web Call is more economical at 8 p per message, provides more information as your web site visitor can indicate their topics of interest allowing you to prepare better for the call or ensure that the appropriate person deals with the call. WebCall also provides you with a log that shows you which pages on your site are generating enquiries. |
| Q. What do I need to do to test the system? |
| The system requires you to register with your Mobile number to start with. Once you have authenticated your mobile number. Yiou will be given 10 free SMS message units to test any of our services.WebCall, WebCall SMS Subscriber Alert, and Group SMS. |
| Q. Can I put the WebCall on as many pages as I want? |
| Yes . You can place the WebCall Icon or text link where ever you think best. It is only a few lines of code so it is easily placed where ever you think it would work best. |
| Q. I have an existing database of Clients and Staff and I would like to import these into a group as entering these manually would take some time? |
| We have some tools available to allow you to import your user base. Please contact support for more details. |
| Q. I am worried I might miss a message, is there any sort of backup where I can check? |
| Yes we send an email confirming the message to your registered email address and of course you can check the web log at any time by logging on to the WebCall site. |
| Q. Can we use the WebCall Logo to indicate the presence on the web page? |
| Yes you can, but you must use the version we have for our customers and NOT the one you see on our site. If you wish to use the WebCall Logo please email us at [support] and we will send you the URL for the image. |
| Q. If I purchase messages units do they apply to any Webcall service.? |
| Yes, The Pricing for messages is exactly the same it is just that when you register for WebCall you are given 200 units as part of the one off registration fee., Those 200 units can be used for both Group and WebCall messages. |
| Q. What happens if I miss a WebCall request becuse the phone goes down etc. |
| We have two backups to cover this. One we send an eamil to you with an exact copy of the message as well as logging the message allowing you to log on and check the messages received. |
| Q. What is the SMS Subscriber Alert Service? |
| This allows you to have a pop up page anywhere on your site allowing visitors to sign up for your own SMS alert service. If you are a Hotel with last minute rooms at a discount, a theatre with discounted tickets for tonights show, a car dealer with a cancelled order you need to move, an Estate Agent with new properties you can get this information out fast startight to your subscribers phone. |
| Q. We want to use SMS to send out Personalised account details to some of our users. We need to able to do this progmatically from our server. |
| This is a llike "Mail Merge" and to be able to use a template but insert the recipients specific details in the message eg a monthly account balance. We have solutions available to achieve this and in the first instance you should contact is at sms@silverquick.net |
| Q. The WebCalll SMS Subscriber Alert service is just what we need BUT, we need to segment the subscribers. |
| This is common in that those subscribers who want to know if you have a half price last minute weekend in London are not the same who are interested in the the same deal for York, Edinburgh or Liverpool. We can customise your pop up page to allow users to choose categories. When you come to an SMS alert yu will be able to select which iof your subscribers is to get to which message. |
| Q. The WebCalll SMS Subscriber Alert service is just what we need BUT, we need to segment the subscribers. |
| This is common in that those subscribers who want to know if you have a half price last minute weekend in London are not the same who are interested in the the same deal for York, Edinburgh or Liverpool. We can customise your pop up page to allow users to choose categories. When you log on to send SMS alert you will be able to select which if your subscribers is to get to which message. This requires some customised development at our end and will involve a charge. PLease contact us for more details by email us at sms@silverquick.net |
| Q. Is there a log that I can check on the web to see the messages and which pages on my web site are generating the enquiries? |
| Yes, You will be able to see full details of every message. The name, the message when they wanted a call and when they submitted the request. You will also be able to see which page on your site generated the WebCall and be able to click and see that page in a separate window. |
| Q. We would like a solution to enable our web server to contact yours automatically to send out SMS messages? |
| This can be done using our XML feed or by an http post or by email. Please look at the WebCall page and click on the XML Icon or email us for more detail. |
| Q. Will you warn us when we are running low on message units? |
| Yes, We will send an email to the admin address and a text message to your registered WebCall Mobile as well as your registered Mobile number as these can be different numbers. We do NOT charge you for any text messages we send to you as confirmation or for administrative reasons ! |
| Q. I do not want these messages coming to my normal business Mobile how can I overcome this? |
| We recommend that you purchase the cheapest possible a Pay as you Go Mobile. The only requirement is that it accepts SMS messages. |
| Q. What tips do you have about implementing on our web site? |
| Place it where you feel potential customers would welcome a helping hand where your web logs tell you they are dropping off the site. Use appropriate wording to encourage them to contact you. Perhaps like the one at the bottom of this page for questions that we have not anticipated. |
| Q. Our web developers would like to change and design our own POP up page or keep the facility on a page on our site. Can this be done? |
| Yes no problem, technically the connection to our server is an http post and as long as your developer uses the correct format this will work well. |
| Q. Our web developers would like to be able to automatically generate messages to registered users from our own database of customers. Can your service do this? |
| Yes, we have a variety of methods to handle this. Please ask your web developers to get in touch and we will let them have the technical details of the interface to our SMS Gateway. |
| Q. Do you have a PDF with all of this as well as other information available? |
| Yes See the link below. Once you have registered for the service to do a test (You get 10 free SMS messages ) then you will be able to obtain the User Guide which includes the FAQ. |
| Q. How long does it take before I can have WebCall implemented on our site? |
| As soon as you have registered for WebCall and your Credit card has been authorised we will credit your account. You are immediately given the necessary HTML code to implement WebCall on your site and we email the code to your registered address at the same time. It is only 3/4 lines of code you or your web developers can add this to your pages with a few minutes work. |
| Q. We run the business and employ a web developer to run and manage our site. Is setting this up straightforward? |
| Yes, you have to decide on which pages you want WebCall to feature and any wording or image link you wish to use and your web developer will insert the code. |
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