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Managing customer service requests is critical for any business. The task of managing the flood of support mail can rapidly become a major concern.
Providing an E-Mail based list or Forum service for your customers can take pressure of your customer support services, help to build a community and provides an efficient and economical way to communicate changes and developments to users.
It also provides real and immediate feedback from your customers if you really need to know what your customers and users are thinking a discussion/support list is probably the most effective way to achieve this.
By having this service independently managed by Silverquick the list discussions can be kept focused and discipline maintained allowing you to concentrate on customer service.
The Aeromed-List is a practical working Forum that allows over 600 Aero-Medical professionals working in over 50 countries share experiences, knowledge and advice.
The Exchange FS uses Silverquick Ltd. to provide a support list for registered users of their eXweb services for Independent Financial Advisers.
The FinservUk-List is a working Forum for over 450 professionals working in the Financial Services Industry in the UK. The Forum allows members to share experience and advice as well as debate the changes occurring. This is a closed Forum and only available to those working in the Industry.
DBS Financial Management use Silverquick to provide an email based Forum for their Technology Club
The Financial Times use Silverquick's Insight Email marketing and Management system to send persoanlised content specific email and track responses
ASJA The American Society of Journalists and Authors use Silverquick to deliver and manage their Contracts Watch email newsletter.