Tell a Friend.. Friday, 09 May 2008 | 
E-mail this page  Site Map

eCRM
electronic Customer Relationship Management

Insight Customer Care blends customer interactions into a single, manageable web enabled data resource and intelligently handles each contact according to user-defined business rules.

The web based email client tracks, routes, manages and allocates all incoming and outgoing mail.

The Insight Customer Care is controlled and managed using a suite of web based forms. It is powerful flexible and customised to suit your business needs.

Read recent press release. Insight selected by the Financial Times.

We will shortly have an on line demonstration available please contact us if you would like more information or someone to contact you.

The Insight Customer Care system can be seamlessly integrated into your existing web site.

Management can "open a window" on what is happening in real time. See who has logged on how often, who is dealing with what, the categories of the feedback, the time taken to deal with a customer issue etc

  • Regular and Persistent feedback customers.
  • Analysis of Feedback by type/Region/Customer/Product etc.
  • Customer care agent performance.
  • Time to resolution.
  • Statistics.
  • Search facility.
  • Graphical interpretation allows early spotting of trends.
  • A Status page that provides a snap shot if the current position.
  • A web email client is built into the system.
  • Intelligent routing and tracking of incoming and outgoing mail.
  • Automated Report generation by the DataMail engine

To the top of the page.
| Privacy Policy | Legal | Site Map | Contact
 
© Copyright 1995-1999. Silverquick Ltd. All rights reserved. This material is for personal use only. Re-publication and re-dissemination is expressly prohibited without the prior written consent of Silverquick Ltd.